At Divinebags, we want you to feel confident when shopping with us. While we work hard to provide clear product descriptions and quality items, we understand that sometimes an item may not meet your expectations. This Return & Exchange Policy explains how returns and exchanges are handled, what conditions apply, and how you can request them.
Return Eligibility
To qualify for a return:
- Item must be unused, unworn, and in the same condition as received.
- Must include all original packaging, tags, and accessories.
- Return request must be made within 30 days of receiving your order.
- Restocking Fee: We do not charge any restocking fee.
Items showing signs of wear, missing tags, or not in original condition may be denied.
Non-Returnable Items
Some items cannot be returned:
- Final sale or clearance items (if marked at purchase).
- Gift cards, promotional giveaways, or bonus items.
- Items damaged due to misuse, neglect, or improper handling.
Return Label & Shipping Costs
- Return Label Responsibility: Customers are responsible for arranging and paying for their own return shipping label, unless the return is due to our error (damaged, defective, or incorrect item).
- We recommend using a trackable shipping service to ensure safe delivery.
- If the return is due to our fault (e.g., wrong item sent, defective product), we will cover the shipping cost.
Reasons for Return
We accept returns for both defective and non-defective items:
- Defective / Our Fault:
- Damaged upon arrival
- Incorrect item sent
- Manufacturing defect
In these cases, Divinebags will cover return shipping and offer either a full refund or a replacement.
- Non-Defective / Customer Reason:
- Change of mind
- Wrong size or color choice
In these cases, the customer will bear the return shipping cost.
Exchanges
We gladly accept exchanges under the following conditions:
- The item must be unused and in original condition.
- Exchange requests must be made within 30 days of receiving the order.
- Exchanges are subject to product availability (e.g., different size or color).
- For customer error (wrong size/color or change of mind), the customer pays return shipping.
- For defective or incorrect items, Divinebags will cover the shipping cost.
Refunds
- Once your return is received and inspected, we will notify you by email.
- If approved, a refund will be issued to your original payment method.
- Refunds usually take 10 business days, depending on your bank/payment provider.
- No restocking fee is applied.
How to Start a Return or Exchange
- Contact our support team at info@divinebags.shop.
- Provide your order number and reason for return/exchange.
- Our team will guide you with instructions and the return address.
- Ship the item back using a reliable courier (with tracking).
Please do not return any item without contacting us first, as this may delay processing.
Damaged or Incorrect Items
If your order arrives damaged or the wrong item is delivered:
- Contact us immediately.
- We will provide a prepaid return solution and arrange a replacement or full refund at no cost to you.
Customer Support
If you have questions about our Refund & Returns Policy, please reach out:
Business Name: Divinebags
Customer Support Email: info@divinebags.shop
Business Address: 2209 Hidden Meadow Ln, Pearland, TX 77089, USA
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT -05:00)